WE OPEN ALL MAIL

Regular Inmate Postal Mail: **NEW Effective April 19, 2024

All regular inmate postal mail (postcards, letters, greeting cards, etc.) will be opened and scanned into the Smart Communications postal mail system and available to the inmate on the kiosks or tablets. All mail will be reviewed prior to being released to the inmate. No cash, checks or money orders will be processed-see below for instruction on sending money orders.

ADDRESS MAIL PROPERLY

To address mail to an Orange County inmate, please include their full name, booking number, and cell as shown in the Current Inmate Database. Be sure to include your return address.

Here's an example of a properly composed inmate address:

Smart Communications/Orange County Corrections Department
John Joseph Jones
00012345
P.O. Box 9101
Seminole, FL 33775-9174

CUSTOMER SERVICE

The Postal Mail Tracker

Mail you send to an inmate through the postal service will be processed off site and delivered to the inmate on password protected kiosks or tablets. The MailGuard service is free and ensures the safety of everyone. You can sign up for a free account at www.mailguardtracker.com to:

• View delivery status
• Receive rejected mail notifications
• Download copies of processed mail

Additionally, the Customer Care Call Center can be contacted 24 hours a day, 7 days a week for issues or questions related to regular postal mail and electronic mail.

• Customer Care Call Center 888-253-5178.

MONEY ORDERS ONLY

Please include your return address. Your first and last name is required, as is your street address, city, state and zip code.

Do not send checks, cash, or money orders to the address above. Money orders must be sent separately to the Corrections Facility and addressed as follows:

Orange County Corrections
Inmate Full Name and Booking Number (ex. John Doe #23000001)
Inmate Fiscal Department
P.O. Box 4970
Orlando, FL 32802-4970

The inmate's name and booking number MUST be written on the envelope and the money order for processing.

BOOKS AND PERIODICALS

Book and periodicals are to be addressed as follows:

Include their full name, booking number and cell location as shown in the Current Inmate Database. Be sure to include your return address.

John Joseph Jones
00012345, M-4A
P.O. Box 4970
Orlando, FL 32802-4970

• Books must be paperback only - no hard covers, magazines, newspapers and religious materials must be mailed directly by the publisher or a bookstore.
• Publications cannot contain any nudity, sexually-oriented, or security threat material.
• Only 4 publications in total (books, magazines and/or newspapers) are allowed per shipment.
• No spiral or metal bound books/notebooks will be accepted
• No duplicate copies of the same title will be accepted

Please note that any parcel received that does not meet the above criteria will be returned to the sender.

APPEALS

If books or periodicals have been returned due to a rule infraction you may appeal within seven (7) days of the notification. Please send the appeal to Attn: Captain of Support Services at the address listed below. You will receive a written response within ten (10) working days.