{"id":19418,"date":"2022-12-14T10:12:51","date_gmt":"2022-12-14T15:12:51","guid":{"rendered":"https:\/\/newsroom.ocfl.net\/?p=19418"},"modified":"2022-12-14T10:12:51","modified_gmt":"2022-12-14T15:12:51","slug":"orange-county-311-a-calming-voice-before-during-and-after-hurricane-ian","status":"publish","type":"post","link":"https:\/\/newsroom.ocfl.net\/2022\/12\/orange-county-311-a-calming-voice-before-during-and-after-hurricane-ian\/","title":{"rendered":"Orange County 311 a Calming Voice Before, During and After Hurricane Ian"},"content":{"rendered":"

When Hurricane Ian wrought havoc to much of the Florida peninsula, many Central Florida residents turned to Orange County 311<\/a> and its dedicated team of knowledgeable operators to alleviate their fears and provide them with the information needed to get through the storm safely.<\/p>\n

311, a mobile app for Apple and Android users launched in 2003,\u00a0was designed to assist Orange County residents in reporting local non-emergency community issues conveniently and efficiently by submitting reports regarding animals, traffic signs, potholes, graffiti, sidewalk repair, code enforcement, and many other common issues. With 911 often overloaded with non-emergency calls, 311 was created to relieve some of that volume.<\/p>\n

Sometimes residents do not know who to contact, in which case 311 refer them to the division that can help. 311 is also available when County offices are closed, with operators fielding calls from Monday to Friday, 7 a.m. to 9 p.m., and Saturday and Sunday, 9 a.m. to 5 p.m. When a hurricane or other disaster threatens the region, operators are on call 24 hours a day based on Office of Emergency Management<\/a> protocols.<\/p>\n

During Hurricane Ian, 311 operators helped residents navigate many storm-related concerns, including wind damage but also severe flooding, which caught many people off guard. More than 70 operators, including trained volunteers, remained available at the Call Center at 2450 33rd<\/sup> Street in Orlando before, during and immediately following the storm.<\/p>\n

\u201cWe took up the entire building and slept on cots and mattresses when our 12-hour shifts ended,\u201d explained Ebony Dennis, Call Center Supervisor. \u201cWe prepare our staff to be ready for anything, and that training helped with Hurricane Ian.\u201d<\/p>\n

311 operators are prepared for pre-storm, during-storm and post-storm issues. Pre-storm calls typically include questions about solid waste, trimming trees, special needs and shelter transportation. During a storm, calls lessen because residents are riding it through, but this is followed by post-storm calls about debris pick up, power outages and, specifically with Hurricane Ian, flooding concerns.<\/p>\n

\u201cWe\u2019re provided with a lot of fluid information, and we disperse that information to residents as quickly as possible with the help of a database,\u201d said Dennis. \u201cWith Ian, we received a lot of flooding calls, and some people needed to be rescued, but we immediately forwarded those calls to Fire and Rescue, and they handled those situations brilliantly.\u201d<\/p>\n

The calls can get emotional because people are stuck in their homes, and their mental states are understandably fragile. \u201cWe provided comfort to people who were dealing with flooding, and even if it wasn\u2019t life-threatening, it certainly represented a serious situation,\u201d asserted Dennis. \u201cIt was challenging, but we were able to get through it together.\u201d<\/p>\n

An invaluable community service, 311 helps residents even when the issue is outside the normal scope of its operations. During COVID-19, for example, 311 assisted people with getting financial assistance and making appointments to get tested and vaccinated.<\/p>\n

\u201cThe best part of my job is being a comforting voice when someone is going through a stressful time,\u201d said Dennis. \u201cWe want residents to know we\u2019re here and have the resources to refer them to whomever can help. We\u2019re the one-stop information center, and if we don\u2019t have the answer right away, we\u2019ll find it.\u201d<\/p>\n

For more information on 311 web chats, online requests, downloading the smartphone app or to schedule a speaker for your Homeowner\u2019s Association or upcoming event, go to 311 Non-Emergency Help and Info<\/a>.<\/p>\n

Photo Caption:<\/em><\/strong> Customer Service employee at Orange County Government 311 responds to residents calls and inquires.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

When Hurricane Ian wrought havoc to much of the Florida peninsula, many Central Florida residents turned to Orange County 311 and its dedicated team of knowledgeable operators to alleviate their fears and provide them with the information needed to get through the storm safely. 311, a mobile app for Apple and Android users launched in […]<\/p>\n","protected":false},"author":27,"featured_media":19423,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[8],"tags":[461,551,24,588,552,46,146,546,503,414],"class_list":["post-19418","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-community-services","tag-461","tag-coronavirus","tag-county-news","tag-covid-19","tag-covid19","tag-emergencysafety","tag-hurricane","tag-office-of-emergency-management","tag-orange-county-office-of-emergency-management","tag-storm"],"acf":[],"yoast_head":"\nOrange 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