Need a little extra help navigating Orange County\u2019s online permitting system? A dedicated team of experts is here for you.<\/p>\n
On October 1, the County introduced the Onsite Fast Track Support Team, providing face-to-face assistance to homeowners and construction professionals.<\/p>\n
\u201cOur business philosophy is putting customers first,\u201d said Alan Plante, Manager of Orange County\u2019s Division of Building Safety. \u201cWe are committed to providing top-notch customer service and additional assistance, where necessary, to ensure that all our customers have access to the services we provide.\u201d<\/p>\n
The County rolled out this program based on customer feedback, Plante added.<\/p>\n
\u201cDuring several touchpoints in our service delivery, we request that our customers provide us with survey feedback,\u201d Plante said. \u201cReviewing and responding to these surveys ensures that we can be responsive to our customers\u2019 needs and suggestion. Over the past several years we received several Fast Track surveys requesting that we provide this type of in-person, one-on-one training opportunity.\u201d<\/p>\n
Orange County Government issues roughly 81,000 vertical building permits a year, making it the busiest and largest permitting agency in Central Florida. These include permits for small projects like add-ons to single family homes, to grandiose projects like Universal\u2019s soon-to-open 750-acre Epic Universe.<\/p>\n
The Onsite Fast Track Support Team is part of Mayor Jerry Demings\u2019 \u201cCustomer-First Initiative\u201d for Development Services.<\/p>\n
The \u201cCustomer-First Initiative\u201d was launched in 2019 when Demings encouraged County leadership to find creative ways through innovation, teamwork and problem-solving to swiftly move projects through the approval process.<\/p>\n